Terms of Service

Effective date: June 23, 2026

These Terms of Service ("Agreement") constitute a legally binding contract between you ("Customer," "you," or "your") and AsparaOS ("AsparaOS," "we," "our," or "us"). By creating an account, clicking "Agree," or using the AsparaOS platform, you accept this Agreement in full. If you are using AsparaOS on behalf of a business, you represent that you have authority to bind that entity.

1. Description of Service

AsparaOS provides cloud-based booking management, queue operations, payments facilitation, and storefront software for appointment-based beauty and grooming businesses ("Platform").

AsparaOS is not a payment processor and is not the merchant of record for any client transactions. Payment processing is performed directly by your connected payment processor (Stripe Connect or Square). You bear sole responsibility for the accuracy of charges, refund handling, compliance with card-network rules, and all applicable consumer protection laws in connection with client payments.

We reserve the right to modify, suspend, or discontinue features of the Platform at any time with reasonable notice, except where immediate action is necessary for security purposes.

2. Account Registration & Security

You must provide accurate, complete, and current registration information.
You are responsible for maintaining the confidentiality of your login credentials.
You must not share credentials with persons outside your business or allow unauthorized access.
You are liable for all activity occurring under your account.
You must immediately notify us at legal@asparaos.com of any unauthorized access or suspected breach.
Accounts may not be created for competitive intelligence, benchmarking, or resale without our written consent.

3. Subscription Plans & Billing

Trial. New accounts receive a 7-day free trial. No payment method is required to start. After the trial, access requires a paid subscription. We reserve the right to modify trial length for new signups.

Subscription. Paid plans are billed monthly in advance via Stripe. Your subscription renews automatically each month. Prices are in USD and exclusive of applicable taxes. You are responsible for all taxes imposed by your jurisdiction.

Price changes. We will provide at least 30 days' written notice before increasing your subscription price. Continued use after the effective date constitutes acceptance.

No refunds. Subscription fees are non-refundable. Cancellation takes effect at the end of the current billing period; you retain access through that date. No pro-rated credits are issued for unused time.

Failed payments. If payment fails, we will retry via Stripe Smart Retries. Access is maintained during the retry window. If all retries fail, your account will be suspended (read-only access, booking site offline) until payment is resolved. Outstanding balances accrue interest at 1.5% per month or the maximum rate permitted by law, whichever is lower.

4. Acceptable Use

You may use AsparaOS only for lawful purposes in compliance with this Agreement. You must not:

Facilitate fraudulent transactions, money laundering, or illegal activity of any kind.
Use deposit hold or capture features to harm, deceive, or defraud clients.
Misrepresent services, staff credentials, or pricing to clients.
Reverse-engineer, decompile, or attempt to derive source code from the Platform.
Probe, scan, or test the vulnerability of any system or network without our written authorization.
Interfere with or disrupt Platform infrastructure or other customers' use of the Platform.
Use automated means (bots, scrapers) to access the Platform beyond normal use.
Resell, sublicense, or white-label the Platform without our written consent.
Access data belonging to other salons or circumvent multi-tenant isolation controls.
Use the Platform to send unsolicited commercial communications (spam).
Offer services that are illegal in your jurisdiction or require licenses you do not hold.

Violations may result in immediate suspension or termination without refund and may be reported to appropriate law enforcement authorities.

5. Client Data & Data Processing

You will collect personal data about your clients (names, emails, phone numbers, appointment history, and payment data processed by Stripe). You are the data controller of this data. AsparaOS acts as your data processor and processes client data solely to operate the Platform on your behalf.

You represent and warrant that you have obtained all necessary consents and a lawful basis to collect and process client data, and that you have provided clients with appropriate privacy disclosures. You are solely responsible for compliance with all applicable privacy laws (including GDPR, CCPA, and equivalents) in connection with your use of client data.

Upon account deletion, client data is retained for 30 days then permanently deleted, except where retention is required by law (e.g., financial records, chargeback documentation).

6. Intellectual Property

Our IP. AsparaOS and its licensors retain all right, title, and interest in the Platform, including all software, algorithms, interfaces, design, documentation, and marks. No rights are granted except the limited right to access and use the Platform during your active subscription.

Your content. You retain ownership of content you upload (service descriptions, photos, staff bios, storefront copy). You grant AsparaOS a limited, non-exclusive, royalty-free license to host, display, and transmit that content solely to provide the Platform.

Feedback. Any suggestions or feedback you provide to AsparaOS may be used by us without restriction or compensation.

7. Third-Party Services

The Platform integrates with third-party services including Stripe, Square, Supabase, Resend, Sentry, and Upstash. Use of these services is governed by their own terms and privacy policies. AsparaOS is not responsible for the availability, accuracy, or conduct of any third-party service.

Your use of Stripe Connect or Square creates a direct relationship with that processor. You must comply with their terms, including prohibited business policies and anti-money-laundering requirements.

8. Confidentiality

Each party agrees to keep confidential the other party's non-public technical, business, or financial information disclosed under this Agreement and not to disclose or use it except to perform obligations hereunder.

Confidentiality obligations do not apply to information that is publicly known, independently developed, or required to be disclosed by law (with prompt prior notice where permitted).

9. Termination

By you. You may cancel your subscription at any time through the billing portal or by contacting support. Cancellation takes effect at the end of the current billing period.

By us. We may suspend or terminate your account immediately, without refund, for material breach, prohibited conduct, or legal requirements. We will give 30 days' notice for non-material terminations.

Upon termination, your right to access the Platform ceases. Data export is available for 30 days post-termination, after which data is permanently deleted subject to legal retention requirements.

10. Service Availability

AsparaOS targets high availability but does not guarantee uninterrupted or error-free service. The Platform is provided on an "as available" basis. AsparaOS is not liable for losses caused by downtime, third-party infrastructure failures, or events outside our reasonable control.

11. Disclaimer of Warranties

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ASPARAOS EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE PLATFORM WILL MEET YOUR REQUIREMENTS, OPERATE WITHOUT INTERRUPTION OR ERROR, OR THAT DEFECTS WILL BE CORRECTED.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW: (A) IN NO EVENT SHALL ASPARAOS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND (B) ASPARAOS'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE PLATFORM SHALL NOT EXCEED THE GREATER OF (I) THE AMOUNTS YOU ACTUALLY PAID TO ASPARAOS IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (II) ONE HUNDRED DOLLARS ($100 USD).

Some jurisdictions do not allow exclusion or limitation of certain warranties or damages. In those jurisdictions our liability is limited to the greatest extent permitted by applicable law.

13. Indemnification

You agree to indemnify, defend, and hold harmless AsparaOS, its officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Platform; (b) your violation of this Agreement or applicable law; (c) services you provide to clients, including injury, adverse reaction, or client disputes; (d) your collection or use of client data; or (e) any claim that your content infringes a third party's intellectual property rights.

14. Governing Law

This Agreement is governed by the laws of the State of California without regard to its conflict of law provisions. The UN Convention on Contracts for the International Sale of Goods does not apply.

15. Binding Arbitration & Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS. Most disputes can be resolved by contacting us at legal@asparaos.com. If informal resolution fails within 30 days, you and AsparaOS agree to resolve disputes through binding individual arbitration rather than court.

Arbitration rules. Arbitration shall be conducted by JAMS under its Streamlined Arbitration Rules (jamsadr.com), with a single neutral arbitrator, in Orange County, California or via videoconference. The arbitrator may award any individual relief a court could award.

Costs. For claims under $10,000, AsparaOS pays all JAMS fees unless the arbitrator finds the claim frivolous. For claims over $10,000, fees are split equally.

Class action waiver. YOU AND ASPARAOS AGREE THAT EACH MAY BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. If this waiver is found unenforceable, the entire arbitration provision is null and void.

Small claims. Either party may bring qualifying claims in small claims court instead of arbitration.

Opt-out. You may opt out of arbitration by sending written notice to legal@asparaos.com within 30 days of first accepting this Agreement. Opting out does not affect any other terms.

Injunctive relief. Nothing here prevents either party from seeking injunctive or equitable relief in court for IP infringement, unauthorized data access, or any matter where monetary damages would be inadequate.

16. General Provisions

Entire agreement. This Agreement and our Privacy Policy constitute the entire agreement between the parties and supersede all prior agreements regarding the Platform.
Amendments. We may update this Agreement with 30 days' email notice. Continued use after the effective date constitutes acceptance.
Severability. If any provision is found unenforceable, the remaining provisions continue in full force.
No waiver. Failure to enforce any right does not constitute a waiver of that right.
Force majeure. Neither party is liable for delays caused by circumstances beyond reasonable control, including natural disasters, government action, telecommunications failures, pandemics, or third-party infrastructure outages.
Assignment. You may not assign this Agreement without our written consent. We may assign in connection with a merger, acquisition, or asset sale.
Notices. Legal notices to us must be sent to legal@asparaos.com. Notices to you will be sent to your registered email address.

17. Contact

Questions about this Agreement? legal@asparaos.com — or write to AsparaOS, Rosemead, CA.